Returns
PAYMENT | SHIPPING | FAQs | CONTACT
Crimeberry wants you to be 100% happy with your purchase. If for any reason this is not the case, you can return your order for refund or exchange within 15 days of receiving your package. Fill out the returns section at the bottom of this page to start the process or if you have any questions please contact support@crimeberry.com
REFUND:
Impulse buy? Not what you were expecting? No problem. You can send your product back in its original condition; unwashed and unworn to receive your refund (minus the cost of shipping).
1. Let us know if you would like a refund through email or by filling out the form at the bottom of the page. From there we will provide you with the shipping address and anything else you may need to know.
2. Package your item up in the same or equivalent packaging to keep it safe during shipping.
3. Bring the package to your local post office. To avoid any issues that may happen with lost or damaged packages, please buy tracking and insurance. Please note that if the item is damaged, unsalable or does not arrive, it will not be refunded.
4. Refunds are issued after the item has safely returned to Crimeberry. The method you have used to pay will be the same method used to issue your refund. Ex. Purchased using your Visa card? Your refund will be returned to the same Visa card.
EXCHANGE:
The process for Exchanges is a lot like the one for refunds with a couple minor changes. Exchange postage will be charged. This charge will be the basic shipping price for your country as seen on the Shipping page. Your product must be sent back in its original condition; unwashed and unworn, to receive your exchange.
1. Let us know that you would like to Exchange through email or by filling out the form at the bottom of this page. From there we will provide you with the shipping address and anything else you may need to know.
2. Be sure to package up your item in the same or equivalent packaging to keep it safe during shipping. Remember to include your name and order number somewhere inside the package.
3. Bring the package to your local post office. To avoid any issues that may happen with lost or damaged packages, please buy tracking and insurance. Please note that if the item is damaged or unsalable, it can not be exchanged for something else.
4. Exchanges are sent out after the item has safely returned to Crimeberry. If there is any difference between the prices, this will be sorted out before shipping your new item out to you. Any debits must be paid for before shipping. If there is a credit in your favour, the method you have used to pay will be the same method used to issue your refund. Ex. Purchased using Paypal? Your refund will be returned to the same Paypal account.
GOOD NEWS: If you have used Paypal to pay, you may be eligible for free return shipping. Certain conditions apply. Visit Paypal.com for your country to learn more
In Canada and USA, PayPal offers free return shipping for up to 12 eligible purchases. (A maximum refund of $30 applies for each claim.)
In the UK, PayPal offers free return shipping for up to 12 eligible purchases. (A maximum refund of £15 applies for each claim.)
In Australia, PayPal offers free return shipping for up to 8 eligible purchases. (A maximum refund of AUD $45 applies for each claim.)
RETURN/EXCHANGE FORM:
Return postage will be charged for Exchanges. Your product must be sent back in its original condition; unwashed and unworn to receive your refund or exchange.